Help Center — Licensing, Security, Responsible Gambling and Support

Licensing and regulation

BJ66 operates under a recognised remote-gaming licence and follows the standards expected of a regulated operator. Licensing means we are accountable for fair games, secure handling of funds, transparent terms, and the protection of players.

A licence is not just a badge — it commits us to independent oversight, regular auditing of our games, and clear procedures for deposits, withdrawals, and dispute resolution. When you play here, you are protected by these obligations.

We also enforce strict age and identity requirements. Only players who meet the legal gambling age in their jurisdiction may register, and access is restricted where online gambling is prohibited by local law.

Account security and data protection

Protecting your account and personal information is a top priority. We use encryption to safeguard data in transit, secure authentication to protect your login, and continuous monitoring to detect and prevent unauthorised access.

Your personal data is handled in line with data-protection best practices. We collect only what we need, store it securely, and never sell it. You remain in control of your information and can contact support with any privacy questions.

We strongly recommend using a strong, unique password and enabling any additional security features available on your account to keep it safe.

• Encryption protects your data and transactions.
• Secure authentication guards your login.
• Continuous monitoring for suspicious activity.
• Personal data is never sold and is stored securely.

Fair play and provably fair games

Every game on the platform is designed to be fair. Titles run on certified random number generators, and many are provably fair, meaning you can independently verify each result using cryptographic tools built into the game.

The studios we host are audited by independent testing laboratories that confirm their games meet published return-to-player rates and behave randomly. This combination of certification and verification means outcomes are never manipulated.

If you ever have a question about a game result, our support team can help you review it and explain how the fairness verification works.

Responsible gambling tools

Gambling should always be entertainment, and we provide tools to help you stay in control. These features let you set boundaries in advance so play remains fun and affordable.

If gambling stops feeling enjoyable, or you notice signs that it is becoming a problem — spending more than intended, chasing losses, or gambling to escape stress — please reach out for help. Free, confidential support is available from the organisations linked at the bottom of this page.

• Deposit limits to cap how much you add to your account.
• Loss and wager limits to control spending.
• Session reminders and reality checks.
• Time-out and self-exclusion options to take a break.

Recognising the signs of problem gambling

Most people gamble without harm, but it is important to recognise when play stops being healthy. Warning signs include spending more time or money than you planned, chasing losses in an attempt to win them back, and borrowing money or neglecting responsibilities to keep gambling.

Emotional signs matter too. Gambling to escape stress, feeling anxious or irritable when you cannot play, or hiding your gambling from friends and family are all indicators that it may be becoming a problem.

If any of these feel familiar, the responsible-gambling tools on your account can help you set limits or take a break, and the confidential support services linked below are available at any time, free of charge.

• Spending more time or money than intended.
• Chasing losses to win money back.
• Borrowing or neglecting responsibilities to gamble.
• Gambling to escape stress or hiding it from others.

Account verification (KYC)

To protect players and comply with regulations, we may ask you to verify your identity — a process known as Know Your Customer, or KYC. Verification helps prevent fraud, underage gambling, and money laundering, keeping the platform safe for everyone.

Verification usually involves confirming your identity and address with standard documents. Completing it promptly ensures smooth, fast withdrawals and uninterrupted access to your account.

All documents you submit are handled securely and used only for verification and compliance purposes.

Deposits, withdrawals and support

Deposits are made in cryptocurrency and credited after the required network confirmations, usually within minutes. Withdrawals are processed once they pass routine security checks and are sent on-chain, so they arrive quickly.

If you need help at any stage — funding your account, verifying your identity, understanding a bonus, or reviewing a game — our support team is available around the clock. Contact us through the site, and we will guide you through any issue.

We aim to resolve questions quickly and fairly, and we are committed to clear, honest communication at every step.

Setting deposit, loss and time limits

The most effective way to keep gambling under control is to set limits before you play, while you are thinking clearly. Deposit limits cap how much you can add to your account over a day, week, or month, so your spending never exceeds a level you have chosen in advance.

Loss and wager limits work similarly, restricting how much you can lose or stake over a period. Session reminders and reality checks pop up to show how long you have been playing, helping you stay aware of time as well as money.

These tools are easy to activate from your account settings and take effect immediately. Setting them is a sign of smart, in-control play, and we encourage every player to use the limits that suit their budget and lifestyle.

• Deposit limits cap what you can add over a chosen period.
• Loss and wager limits control spending and staking.
• Session reminders keep you aware of time spent playing.
• Limits take effect immediately and can be adjusted responsibly.

Time-out and self-exclusion options

Sometimes the healthiest choice is to step away, and we make that simple. A time-out lets you lock your account for a short cooling-off period — from a day to several weeks — during which you cannot deposit or play. It is ideal for taking a short break to reset.

For a longer or more serious break, self-exclusion prevents access to your account for an extended period. Once activated, it cannot be reversed until the chosen term ends, giving you a firm barrier when you need one.

Both options are available directly from your account or through our support team. Choosing to take a break is never a failure — it is a responsible decision, and we fully support any player who uses these tools.

Protecting minors and vulnerable players

Preventing underage gambling is a responsibility we take seriously. Only players who meet the legal gambling age may register, and our verification process is designed to confirm age and identity before withdrawals are processed.

If you share a device with others, we encourage the use of parental control and filtering software to prevent minors from accessing gambling sites. Keeping your login details private and logging out on shared devices adds further protection.

We also monitor for signs of harmful play and provide the tools and links needed to get help. Protecting vulnerable players is central to operating responsibly, and it underpins everything we do around player safety.

How to contact support and resolve issues

Our customer support team is available around the clock to help with any question, from deposits and withdrawals to verification, bonuses, and technical issues. You can reach us through the contact options on the site, and we aim to respond quickly and clearly.

When you get in touch, providing relevant details — such as your account information and a description of the issue — helps us resolve things faster. Most questions are answered on first contact, and more complex matters are handled with regular updates.

We are committed to fair, transparent resolution. If you are ever unhappy with an outcome, our team will explain the reasoning and the options available, because clear communication is part of playing at a trustworthy platform.

Keeping your account and funds safe

Security is a partnership between the platform and the player. On our side, we protect your account with encryption, secure authentication, and continuous monitoring. On your side, a few simple habits make a big difference in keeping your account and funds safe.

Use a strong, unique password that you do not reuse on other sites, enable any extra security features available, and never share your login details with anyone. Be alert to phishing attempts, and always check you are on the official site before entering your credentials.

For crypto withdrawals, double-check your wallet address before confirming, since blockchain transactions cannot be reversed. Combining our protections with careful personal habits gives your account the strongest possible defence.

• Use a strong, unique password and keep it private.
• Enable any additional account security features.
• Watch for phishing and always use the official site.
• Double-check wallet addresses before withdrawing.

Our commitment to fair and transparent gaming

Everything in this Help Center reflects a single commitment: to run a fair, safe, and transparent platform that players can trust. That means certified and provably fair games, secure handling of funds and data, clear terms, and responsive support whenever you need it.

Transparency runs through the whole experience, from on-chain crypto transactions you can verify yourself to game outcomes you can audit. We would rather earn your trust through openness than ask for it blindly.

If you ever have a concern about fairness, security, or your account, our team is here to help and to explain. Responsible, honest operation is not an add-on for us — it is the foundation the entire platform is built on.

Understanding the terms and conditions

The terms and conditions set out the rules that govern your account, from eligibility and verification to bonuses, withdrawals, and dispute resolution. While few players read them in full, understanding the key points protects you and helps everything run smoothly.

Pay particular attention to the sections on bonus wagering, withdrawal procedures, and account verification, as these are the areas players most often have questions about. Knowing the rules in advance prevents surprises and speeds up any process.

If any term is unclear, our support team can explain it in plain language. We aim to keep our terms fair and transparent, because clear rules are an essential part of a platform you can trust.

Where to find help and further resources

This Help Center is your first port of call, but support extends well beyond it. Our customer service team is available around the clock for anything specific to your account, and self-service tools let you manage limits, verification, and history at any time.

For concerns about gambling itself, independent organisations offer free, confidential advice and support. The responsible-gambling notice below links to trusted services that can help you or someone you know, whenever it is needed.

We encourage every player to know where these resources are before they are needed. Combining our support with these independent services means help is always within reach, keeping your experience safe and positive.

Frequently asked questions